Privacy Policy
Last updated: 1 October 2025
This policy describes how Therapy Partners Limited (TPHK, we, us, our) collects, uses and manages your personally identifiable information (personal data) in compliance with the Personal Data (Privacy) Ordinance (Cap. 486, The Laws of Hong Kong). This privacy policy should be read together with any intake or consent forms provided to you by TPHK. By visiting this website, you agree to the terms set out in this policy.
Collection of Personal Data
Personal Data
By using this website, we may ask you to provide personal data that can be used to contact or identify you, including your name and contact details.
If you use our services, we may collect additional personal and sensitive information about you. This may include demographic, health, education, employment and lifestyle information, as well as billing, insurance, emergency contact and guardian / legal representative details. We may keep a record of what happens during your sessions and any psychological tests you complete. We may also collect information about your interactions with us, including feedback about our services. Please note that if we request specific information from you that is not provided, we may not be able to provide you with certain services.
Where practicable, we will collect personal data directly from you. Data may be collected in writing, when you attend sessions or when you communicate with us by phone or email. We may sometimes collect personal data via other sources, including from your family members, referring practitioners, or education and other professionals where relevant to your situation or the services we provide to you. Information from third parties will be collected with your consent or as authorised by applicable laws or regulations.
Usage Data and Cookies
Usage data is collected automatically when using this website. Usage data may include information such as your device’s IP address, the time and date of your visit, the pages of our website that you visit, and other diagnostic data.
We use cookies (small files that are placed on your computer, mobile device or another device by a website, containing the details of your browsing history on that website) and similar tracking technologies (such as beacons, tabs, and scripts) to track the activity on our website, and store certain information to analyse and improve our website. Most browsers automatically accept cookies, but if you modify your settings or do not accept cookies, you may not be able to use some parts of our website.
AI Transcription Tools
We may use artificial intelligence (AI) tools to record, transcribe and generate clinical notes and automate documentation tasks as part of our services. We will request your consent before using such AI tools in accordance with applicable laws and best practice. If you do not consent to the use of such AI tools, we will collect and document your personal data manually.
Use of Personal Data
We use your personal data for the following purposes:
Provision of services: to provide or maintain psychological or counselling services and perform activities related to those services, including maintaining your records, scheduling appointments and billing.
Supervision and quality assurance: supervision, training and quality assurance purposes consistent with professional obligations and best practice.
Business operations: performing activities related or reasonably incidental to our business operations, including administrative activities.
Legal and regulatory obligations: to comply with legal or regulatory obligations, resolve disputes and enforce our rights and policies.
Marketing: to share information about services and programs that may be of interest to you. You will have the opportunity to consent to receiving marketing communications and we will respect your preferences.
Other purposes: with your consent or as authorised by applicable laws or regulations.
Disclosure of Personal Data
We will keep your personal data confidential and will not disclose your personal data to third parties without your consent except to the extent necessary to fulfil one or more purposes described above or in other limited circumstances. These circumstances include:
Within TPHK: with our practitioners and authorised practice staff who have a need to use the data and are trained to keep your data confidential and secure.
Your representatives: with your guardian or personal representative with your consent or as authorised by applicable law.
With service providers: with service providers who assist us with our business operations, including software vendors and agents who help run our IT and billing systems.
With affiliates: with our affiliates (which include our partner companies, and any subsidiaries, joint venture partners or other entities within the same corporate group), who, if data is shared, will be required to comply with this privacy policy.
Compliance with legal obligations: with lawyers, insurers and other third parties to comply with legal, regulatory or contractual obligations, including responding to valid requests by a court or government agency, enforcing our legal rights, handling complaints or legal proceedings, preventing or investigating possible harm or wrongdoing, or to protect the personal safety of others or the public.
For business transfers: in connection with or during negotiations of a merger, sale of our assets, financing, or acquisition of all or a portion of our business with another entity. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
With your consent: with any other person (e.g., your employer or school), or for any other purpose, with your consent.
Overseas Access or Transfer of Personal Data
Your information, including personal data, may be accessed, disclosed or transferred to third parties to ensure continuity of services or where necessary to satisfy the purposes for which the data was collected. This access, disclosure or transfer may occur outside of the Hong Kong Special Administrative Region, including to countries such as Australia, Canada, Japan, and the Philippines.
Security of Personal Data
We hold personal data electronically with the assistance of third party service providers. These service providers provide practice management, data storage, hosting and cloud computing services and have servers located in Australia, the Asia Pacific Region, and the USA. In all cases, we take reasonable steps to ensure that your data is securely stored and protected from unauthorised or accidental access, use and loss. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Retention of Personal Data
TPHK and its affiliates will retain your personal data only for as long as necessary for the purposes set out in this privacy policy or as required to comply with applicable laws and regulations.
Correction and Deletion of Personal Data
You may request access to, correction and deletion of your personal data by contacting us on our details below. We may ask you to verify your identity when you make such a request. Please note that we may need to retain certain information to comply with our legal and regulatory obligations.
Children's Privacy
We do not knowingly collect personal data from anyone under the age of 13 without their parent or legal guardian’s consent. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without appropriate consent, we will take steps to remove that information.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent or legal guardian, we may require such consent before we collect and use that information.
Links to Other Websites
This website may contain links to other websites that are not operated by us. We are not responsible for the content, privacy policies or practices of any third party sites or services and advise you to refer to the privacy policy of the respective website.
Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of the policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or wish to contact us about your personal data, you can reach us at:
In writing: Therapy Partners Hong Kong, 8/F, Admiralty Center, Tower 2, 18 Harcourt Road, Admiralty, Hong Kong
By email: info@therapypartners.hk
By WhatsApp: +852 5390 0124
